Thank you for making purchase at Pretty Grit! 

Curious about our shipping? At checkout, you will be provided options for pickup and delivery:

1. Curbside Pickup
2. Canada Post Shipping
3. Local Drop-off 

 

Curbside Pickup 

Available at the Pretty Grit storefront, located on 128 James St N. on Wednesday to Saturday, from 12-5pm.

Please wear a mask and maintain social distancing.

Give us a call when you arrive.

 

Canada Post Shipping

Online orders are shipped as Expedited Parcels via Canadian Post. Once your order is shipped, you will receive shipping confirmation and tracking details, sent to the email you provided at checkout.

Orders will be ready for shipping in 1-3 business days


Please note that we do not offer international shipping at this time.

  

Local Drop-Off

Locations for delivery: Hamilton, Watertown, Stoney Creek, Dundas, Ancaster

Local Drop-Offs are delivered on Tuesday afternoons/evenings. You will be contacted beforehand to confirm the drop-off and to communicate about special instructions.

If you are not present, we will provide a picture of the delivered product to your phone or by email. Once received, Pretty Grit does not accept liability for stolen packages.

 

Return Policy

Not fully satisfied with your purchase? No problem - we are here to help!


Within 7 days of receiving your product please email us at, hello@prettygrit.ca with your order number, the product you wish to return, and the reason for the return. Pretty Grit does not assume responsibility for lost or misdirected returns.
Pretty Grit reserves the right to request the product be shipped back to us t the customers expense.

Please note, all returns must be returned within 14 days of receiving the package.
For products to be eligible for return, they need to be in original packaging and unused. Once the returned products are received by Pretty Grit, we will inspect and you will receive a refund if the products fit our return requirements. The original shipping fee re non-refundable.

Curb-side returns are available and all clearance and sale items are FINAL SALE.

COVID Policy

During the COVID 19 Pandemic, we are following the recommendations provided by the WHO and the government of Canada. Your safety is our priority.  All products are packaged in a sterile environment by staff who follow the safety guidelines set by the WHO and CDC.

 

Click the following link to learn more. 

https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html

 

Any Questions? Contact us by email - hello@prettygrit.ca